PATIENT INFORMATION
Many Indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma, and rheumatic heart disease.
We offer bulk-billed telephone consultations to all our existing patients. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment.
Please call reception on (07) 4124 2466 for telephone bookings.
Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur. Both referrals and imaging requests can be faxed to your email or healthcare provider post-appointment. Scripts issued during a telephone consult can be picked up at reception or faxed to your requested pharmacy. Please be advised that we DO NOT PRRESCRIBE S8 medications.
Please check with your employer if they are covered by Workcover QLD or a Self-Insurer. Please advise our receptionist if your consultation is a work related one prior to seeing the Doctor.
Family First Medical Centre runs an appointment system. You can make an appointment by contacting the practice by phone or booking online. We also offer Walk-in appointments.
- 15 Minutes – Standard Appointment
- Up to 30 Minutes – Long Appointment
Please inform reception staff when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
Family First Medical Centre aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate it if you no longer needed your appointment to please call and cancel so another patient can book the appointment.
If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programs.
If you do not want to be part of this scheme, please let your doctor or reception staff know.
Family First Medical Centre provides after hours care for our patients on a roster system shared by our GPs. There is an after-hours call out fee of $380.00 for the use of this service. Please call the practice on (07) 4124 2466 to obtain the on-call Doctor’s contact number. After hours services will be privately billed to the patient.
Additionally, House Call Doctor offer a bulk billing call out service after hours and they can be called on 13 55 66. Home visits can only be made if deemed safe and reasonable by the attending GP. Factors such as safety of conducting a home visit due to issues such as potential violence or risk of infection, and whether the circumstances mean the patient needs to be visited at home rather than attending the practice. The details of home visits are recorded within the patient health record housed at the practice. Patients can access care via a phone consultation with their GP, telehealth with specialist if required or receive hospital care in an emergency when a home or other visit is neither safe nor reasonable. These consultations will be added to your patient record.
For urgent medical attention please call 000
Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.
This practice can upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Please use one of the following:
Phone: 07 4124 2466
Email: mail@familyfirstmedicalcentre.com.au
Use the suggestion box.
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au
PO BOX 13281,
George Street
Brisbane 4003
FEES
Please see the below schedule of fees for our doctors:
| Dr Wayne Norval, Dr Sarita Gurung, Dr Daniel Gonzalez, Dr Chiné Burger & Dr Kyu Mar Htun | FULL FEE | MEDICARE REBATE | OUT OF POCKET |
| Standard Consult | $75.75 | $39.75 | $36.00 |
| Standard Consult (before 8:00am) | $87.80 | $51.80 | $36.00 |
| Telephone Consult | $75.75 | $39.75 | $36.00 |
| Long/ New Patient Consult | $112.95 | $76.95 | $36.00 |
| Long/ New Patient Consult (before 8:00am) | $124.80 | $88.80 | $36.00 |
| Mental Health Care Plan (Standard consult) | $132.25 | $96.25 | $36.00 |
| Mental Health Care Plan Review (Standard Consult) | $111.80 | $75.80 | $36.00 |
| Mental Health Care Plan (long consult) | $177.80 | $141.80 | $36.00 |
| Dr Tapash Saha, Dr Bhavin Karkar & Dr Aung Koko, Dr Ken Koko, Dr Kendrew Wong & Dr Zin Win Naing | BULK BILLING |
IF ANY OTHER ITEM NUMBERS SUCH AS MENTAL HEALTH CARE PLANS/SPIROMETERY ETC ARE NEEDED PLEASE ASK US FOR FEES BUT ALL PRIVATE SERVICES ATTRACT A $36.00 OUT OF POCKET FEE. YOU WILL NEED FULL FUNDS IN YOUR BANK ACCOUNT AND TYRO WILL REIMBURSE YOU AFTER THE PAYMENT HAS BEEN CLEARED.
DVA GOLD CARD WILL CONTINUE TO BE BULK BILLED
For GP consultations:
Dr Tapash Saha, Dr Bhavin Karkar, Dr Aung Koko, Dr Ken Koko, Dr Kendrew Wong and Dr Zin Win Naing are bulk billing all new and existing patients for GP consults.
Dr Wayne Norval, Dr Daniel Gonzalez, Dr Sarita Gurung, Dr Kyu Mar Htun and Dr Chiné Burger’s current billing structure is bulk billed for patients under 18, pension card holders, health care card holders and DVA.
If you don’t have any of those concession cards, private fees will apply. There will be out-of-pocket expense of $36.00 for all private consults, after Medicare rebate has been refunded to the patient. Recall appointments and Nursing appointments (such as vaccination or wound care with nursing) will continue to be bulk billed for all patients. Patients that book Private Billing appointments and do not show for the appointment or who give less than 4 hours’ notice will be sent an invoice and if this is not paid no further appointments will be offered.
For Skin Cancer Check consultations:
Dr Aung Koko, Dr Sarita Gurung, Dr Tapash Saha and Dr Zin Win Naing have special interest in Skin Cancer and are currently accepting new and existing patients. Our doctors have set days for the Skin Cancer Clinic, please see doctors bio for more information of what doctor is in theatre the day that works for you. Dr Wayne Norval is accepting new patients in Hervey Bay, however he will be working primarily from our sister clinic in Graceville. Dr Norval is also accepting patients from Hervey Bay at the sister clinic in Graceville, if you would like to book please visit www.gracevilleskincancerclinic.com.au
Please note that we have some additional services that do attract a fee, for example, Insurance Reports and Commercial Drivers Licence, employment medicals etc. This is only offered to existing regular GP patients. Patients who do not hold a current Medicare Card will be privately billed $85.00 for a standard GP consultation. Veterans Affairs patients are billed directly to the Department of Veterans Affairs.
