Admin & Nursing Team

PRACTICE MANAGER

Alissa is an experienced and dedicated Practice Manager, currently overseeing the operations of two thriving medical centres, with an exciting new location set to open in early 2025. Having been employed by Carrie and Wayne for the past seven years, Alissa’s journey within the organisation reflects her commitment and passion for healthcare administration. In the last three years, she has transitioned into the role of Practice Manager, earning the position through her relentless hard work, leadership, and dedication to improving the patient experience.

Alissa thrives in a dynamic environment, ensuring smooth operations across all aspects of the medical centres. Her role involves coordinating staff, managing budgets, optimising patient care, and overseeing daily processes to ensure excellence in all areas.

Outside of work, Alissa enjoys spending quality time with her family, cherishing moments of relaxation and adventure. She loves camping, trips to the beach, and reading books that allow her to unwind and explore new perspectives. Balancing her professional and personal life with dedication, Alissa is an integral part of the growth and success of the medical centres she manages.

SENIOR MEDICAL RECEPTIONIST

Melinda has been a valued member of the Family First Medical Centre team since 2015, bringing over 25 years of experience in the medical industry. As one of our Senior Medical Receptionist, she plays a crucial role in managing various essential services, including WorkCover, medical reports, ADF transitions, insurance claims, and medical legal support for our patients.

With her qualifications in Certificate 3 in Business Administration, Certificate 3 in Medical Administration, and a Commission of Declarations, Melinda is well-equipped to assist with a wide range of administrative and medical services.

Outside of work, Melinda enjoys spending time at the beach and staying active at the gym. We’re proud to have Melinda as part of our team, delivering exceptional care and support to our patients every day.

SENIOR MEDICAL ADMINISTRATION

Maddie joined the Family First Medical Centre team in July 2020 and brings with her over 9 years of reception experience.

Throughout her time with us, Maddie has adapted to various responsibilities, including reception, assisting Dr. Norval in theatre, and training new team members. She has since transitioned to a remote role, supporting both the Family First and Graceville teams with administrative tasks.

Outside of work, Maddie enjoys spending quality time with her husband, children, and pups, whether at the beach or out camping. We’re proud to have Maddie’s experience and dedication as part of our team.

SENIOR MEDICAL RECEPTIONIST

Beverley joined Family First Medical Centre in February 2021 and quickly became an integral part of our team. As Senior Medical Receptionist, she leads our front reception staff, ensuring we provide exceptional service and care to our patients. Beverley is also responsible for training our administrative team and working closely with our Practice Manager to ensure the smooth operation of the clinic.

With a background in various fields, Beverley’s true passion lies in the medical industry, where she brings both experience and dedication to her role.

Outside of work, Beverley enjoys spending quality time with her family and unwinding by watching TV series. We’re proud to have Beverley’s leadership and expertise on our team at Family First Medical Centre.

SENIOR MEDICAL RECEPTIONIST

Michelle became part of the Family First Medical Centre team in January 2022 as a Medical Receptionist and has since taken on a senior role, assisting Beverley in leading our front-of-house team. With over 10 years of experience in administration, Michelle plays a key role in ensuring that our patients receive exceptional service and support.

Michelle is deeply passionate about helping patients and always strives to provide the best care possible. Her dedication to our team and patients makes her a valued asset at Family First Medical Centre.

Outside of work, Michelle enjoys spending her weekends with family, relaxing at the beach, and visiting the movie theatre. We are proud to have Michelle’s expertise and commitment as part of our team.

MEDICAL RECEPTIONIST

Sophie joined the Family First Medical Centre team in March 2024 as a Medical Receptionist. She is passionate about her role, finding great fulfillment in supporting and providing for our patients’ needs. Sophie’s friendly and caring nature ensures every patient feels welcome and well taken care of.

Outside of work, Sophie enjoys spending quality time with her family, including her grandchildren and pets. She is an avid lover of the outdoors and enjoys gardening, fishing, and camping. We are thrilled to have Sophie as part of our team, bringing her warmth and dedication to every patient interaction.

MEDICAL RECEPTIONIST

Ella has been a valued member of the Family First Medical Centre team since January 2022. As a Medical Receptionist, Ella is dedicated to providing excellent care and support to our patients, always ensuring they feel welcomed and well taken care of. Her caring and compassionate approach to patient interactions makes her an integral part of our team.

Outside of work, Ella enjoys spending her weekends with family and has a passion for baking, often spending time in the kitchen creating delicious treats. We are proud to have Ella’s warmth and dedication as part of the Family First family.

JUNIOR THEATRE ADMIN

Hunter joined the Family First Medical Centre team in September 2023 as a Junior Theatre Admin. With a strong passion for assisting patients, Hunter is committed to providing excellent support in the medical field. She has a special interest in healthcare and hopes to pursue a nursing career in the future.

Outside of work, Hunter enjoys spending time with her family and friends, as well as her dog, Abby. She also loves relaxing at the beach to unwind. We’re excited to have Hunter on our team and look forward to supporting her journey in the medical profession.

JUNIOR THEATRE ADMIN

Dayana joined the Family First Medical Centre team in September 2023 as a Junior Theatre Admin. Currently working with us as part of a school-based apprenticeship, Dayana is passionate about healthcare and has aspirations of becoming a doctor in the future. Her dedication and enthusiasm make her a valuable addition to our team as she gains hands-on experience in the medical field.

Outside of work, Dayana enjoys spending her weekends with family and friends. We are excited to support Dayana on her journey and look forward to seeing her grow in the medical profession.

JUNIOR THEATRE ADMIN

Anabel joined the Family First Medical Centre team in February 2024 as a Junior Theatre Admin. Currently working with us as part of a school-based apprenticeship, Anabel is passionate about healthcare and aspires to become a nurse in the future. Her enthusiasm and commitment to learning make her a valuable member of our team.

In her spare time, Anabel enjoys playing netball and cherishing quality moments with her friends and family. We are excited to support Anabel on her journey and look forward to watching her grow in the medical field.

SENIOR NURSE, RN

Jade returned to Family First Medical Centre in June 2022 as our Senior Nurse, bringing with her over 12 years of nursing experience. Having previously worked with the Family First team for 8 years before her time at Hervey Bay Hospital, Jade is excited to be back and leading our nursing team once again.

As a Registered Nurse, Jade manages the nursing staff and is responsible for overseeing the care of our DVA (Department of Veterans Affairs) Gold Card patients. Her extensive experience and leadership ensure that our patients receive the highest standard of care.

Outside of work, Jade enjoys spending time with her family, playing the piano, and reading books. We are thrilled to have Jade back on the team and look forward to the continued excellence she brings to our practice.

REGISTERED NURSE

Nurse Anita joined the Family First Medical Centre team in May 2022 when she moved to Hervey Bay with her family. With over 25 years of nursing experience, Anita is a highly skilled Registered Nurse who works closely with our doctors to ensure the best possible care for our patients. Her dedication to meeting the diverse needs of those in our care makes her an invaluable member of our team.

Outside of work, Anita enjoys spending time with her family, taking walks along the beach, and exploring new places through travel. We are fortunate to have Anita’s wealth of experience and compassionate approach as part of the Family First Medical Centre team.

ENROLLED NURSE

Nurse Jess joined the Family First Medical Centre team in March 2023 as an Enrolled Nurse. Originally from Canberra, Jess relocated to Hervey Bay in 2020 to complete her Diploma in Nursing. With a strong background in general practice, Jess has developed a deep passion for working closely with patients to deliver the highest standard of care.

Jess is happily married and enjoys spending her free time at the beach, as well as making memories with her family and dogs. We are excited to have Jess on our team, where her commitment to patient care and compassionate approach make a real difference to those we serve.